DM
David M
1 reviews | Active since Apr 2022
25 Apr 2022, 15:59
No communication or feedback, ****py Whatsapp Bot and long holding time on telephone!
My wife has been calling, emailing and Whatsapping this company trying to understand why they are appearing on her credit report. When she tries to use Norman the Nimble Group Bot, no accounts can be found for her ID number...so what is going on?!
Helpful (0)
Replies (3)0
Replies (3)
Nimble Group's replyOfficial
26 Apr 2022, 10:05Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply26 Apr 2022, 10:05
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
DM
David M's updateReviewer Update
28 Apr 2022, 18:50I have provided Ghaironessa with my wife's contact details and no one has gotten back to her. She called the 076 number twice to be called back, and no one did. This is unnecessarily being dragged out hey. Please provide clarity.
DM
David M's update28 Apr 2022, 18:50
Reviewer Update
I have provided Ghaironessa with my wife's contact details and no one has gotten back to her. She called the 076 number twice to be called back, and no one did. This is unnecessarily being dragged out hey. Please provide clarity.
Nimble Group's replyOfficial
29 Apr 2022, 12:26Good day
Kindly note we have made contact with your spouse and the matter was dealt with from our side.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Kindly note we have made contact with your spouse and the matter was dealt with from our side.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply29 Apr 2022, 12:26
Official
Good day
Kindly note we have made contact with your spouse and the matter was dealt with from our side.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Kindly note we have made contact with your spouse and the matter was dealt with from our side.
Kind Regards
Ghaironessa Mosaval
Customer Care Team