KM
Karl M

1 reviews | Active since Jun 2017

11 Jun 2021, 16:28

No assistance regarding a Dispute - Trying to claim money not rightfully owed to them.

After the cancellation of Altech Autopage - the business, My MTN accounts were moved directly to MTN, and my Vodacom Accounts moved to Vodacom. As time progressed, I found Telkom mobile to be a better option for me and I proceed in closing the above mentioned MTN and Vodacom Accounts. The Mtn accounts were no problem and at first glance the Vodacom account the same. Great was my surprise when I was contacted 2 years later in 2019 by Nudebt’s Nasiphi Gxumisa regarding the Vodacom accounts. I supp**** them with the Quote and the E-mail I received from Vodacom’s retentions department that the contract has been cancelled successfully ref: EC-0CQI-28XOU )and that the last payment has been deducted 31 May 2017 I have not received any communication from Nu-deb again. However another 2 Years Later I am notified that this old paid up account has now been handed over to the Nimble group : Norman Bissett & Associates who’s also now trying to cash in on a paid up account. As per their procedure I have raised a dispute with them, and I have forwarded them my relevant documentation. I’ve been sending them the dispute every day since 8 June2021. I have contacted them via their Whats App – you get a bot who will forward you to a consultant, and then nothing further. I have chat to them on their direct chat link on their website, I have tried a couple of times to find out how long a dispute will take and what their progress is – I called the number they gave me to contact regarding the account***), it did not go through, when I asked them online for a reference number regarding my dispute they rep**** with" i cannot assist you with this matter 2021/06/11 02:43:53”

So in order for anyone to obtain my information regarding my paid up accounts, Vodacom is liable for violating my privacy, then we have NUdebt and The Nimble group which I perceive as ********** trying to cash in on paid up accounts. Norman Bissett & Associates, the directors of Nimble - please know that your online services and your call centre sucks your phones don't get answered and I will not be held accountable for paid up debt

0
Replies (2)
Nimble Group
Nimble Group's reply14 Jun 2021, 07:45
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team
KM
Karl M's update17 Jun 2021, 13:42
Reviewer Update
It has been 3 days since your reply - no evidence of the account being placed on hold visible when I log in to your app. Vodacom has reached out to me and I have obtained a letter from their legal department that my account with them is settled. How long is 24hrs on your watch?