SG
Suzanne G
1 reviews | Active since Dec 2014
26 Sept 2019, 15:03
NIMBLE/NORMAN BISSET - ANNOYING
So it seems as if the Nimble group and Norman Bisset & Associates is one and the same useless, unprofessional and annoying company. I am receiving messages to apy a certain account of which i have no knowledge, and if you phone them back on the number provided, you hold on for ten minutes or more with nobody answering after the first person stated that "your call will be answered momentarily". It seems as if they have very long moments there. My question now is where and to whom can i report them because a previous mail i sent regarding these annoying messages did not bring any response.
Helpful (0)
Replies (4)0
Replies (4)
Nimble Group's replyOfficial
26 Sept 2019, 15:35Good day
Thank you for raising your concerns with us regarding the messages you are receiving.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following to ensure that we resolve the issue.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
•Reference number for the account
You may contact us via email at ***
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for raising your concerns with us regarding the messages you are receiving.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following to ensure that we resolve the issue.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
•Reference number for the account
You may contact us via email at ***
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply26 Sept 2019, 15:35
Official
Good day
Thank you for raising your concerns with us regarding the messages you are receiving.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following to ensure that we resolve the issue.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
•Reference number for the account
You may contact us via email at ***
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for raising your concerns with us regarding the messages you are receiving.
We have been unable to locate the specific matter you are referring to. Please provide us with one of the following to ensure that we resolve the issue.
• ID number
• Contact number that you are receiving the calls on and date of the last call.
•Reference number for the account
You may contact us via email at ***
Kind Regards
Ghaironessa Mosaval
Customer Care Team
SG
Suzanne G's updateReviewer Update
27 Sept 2019, 07:05Good morning, the e-mail address is of no use as it is just asterisks. The number on the sms is 10SB16865
SG
Suzanne G's update27 Sept 2019, 07:05
Reviewer Update
Good morning, the e-mail address is of no use as it is just asterisks. The number on the sms is 10SB16865
Nimble Group's replyOfficial
27 Sept 2019, 07:54Good day
Tried calling you on *** however no contact was made.
Please advise when will be a convenient time to contact you to provide more details, as the matter needs to be ***
Kind Regards
Ghaironessa Mosaval
.
Tried calling you on *** however no contact was made.
Please advise when will be a convenient time to contact you to provide more details, as the matter needs to be ***
Kind Regards
Ghaironessa Mosaval
.
Nimble Group's reply27 Sept 2019, 07:54
Official
Good day
Tried calling you on *** however no contact was made.
Please advise when will be a convenient time to contact you to provide more details, as the matter needs to be ***
Kind Regards
Ghaironessa Mosaval
.
Tried calling you on *** however no contact was made.
Please advise when will be a convenient time to contact you to provide more details, as the matter needs to be ***
Kind Regards
Ghaironessa Mosaval
.
SG
Suzanne G's updateReviewer Update
27 Sept 2019, 08:44Only to be fair, I must concede that the follow-up from Nimble was exceptional. I did get hold of their call centre this morning and resolved the issue as they had my number for another person who had an outstanding account. Also, good service from Ghairsonessa Mosaval who responded on the review on Hello Peter and confirmed now as well that my number is removed from their records. Let's hope I do not need to do a review ever again on Nimble.
SG
Suzanne G's update27 Sept 2019, 08:44
Reviewer Update
Only to be fair, I must concede that the follow-up from Nimble was exceptional. I did get hold of their call centre this morning and resolved the issue as they had my number for another person who had an outstanding account. Also, good service from Ghairsonessa Mosaval who responded on the review on Hello Peter and confirmed now as well that my number is removed from their records. Let's hope I do not need to do a review ever again on Nimble.