NimbleGroup ****med me

I have been dealing with incompetence agents from Nimble. I have a #PayJustNow account and I had problems loading my new banking details and this resulted in my account not being paid for. The account was handed over to #NimbleGroup and this took place in 2024, Nimble Group called me and I stated that I am happy to pay in just only 2 installments. We had an agreement and the 2 debit orders went off my account. I reached out to PayJustNow and I was told I need to get a paid off letter from Nimble ever since last year I have been tracing for this. I have spoken to numerous agents and the best they all keep saying is that the matter will be escalated but still after all the hassle, they have no knowledge of my PayJustNow account. This is ***** at a different level cause I just wanted my paid off letter cause they debited me the funds. I even screenshots of the agents I have been talking too and I am happy to have that published including the call records. I am at a state where I open a case for NimbleGroup.