Nimble unwilling to provide necessary information to settle account

After numerous requests and promises Nimble is still unwilling to provide the original Standardbank Handover Statements to my debt councillor to verify and confirm a possible settlement amount:

My Standardbank Credit card account has been handed over to Nimble in Nov '15 and due to various reasons, I made and arrangement in May '18 to start paying my account at R500pm which I have paid each and every month to date via debit order.

The original handover statement has been requested since 5 Aug '24 with my debt councillor phoning Nimble twice per day and sending an e-mail every day.

I’m currently in the position to settle my account with Nimble but I’m only willing to pay what is fair, hence the request for the original handover statement prior to Nov ’15 from Standardbank. The only statements received numerous times from Nimble is their own statement from handover to them up to date.

We have tried contacting Abe Pieterse directly via e-mail (as per info on the Nimble Group Website) of which the communication was purely ignored.

I truly think Nimble Solutions should review their company goal as the current proof on Hellopeter indicates that they surely don’t want to “enable debtors to regain financial stability and peace of mind” by my experience.