Nimble refuses to closes my account, 2 years later after paid up proof sent to them

Nimble are you ever going to resolve my query on my account,?

It's been 2 years and to date you still have not resolved this, needless to say bothered to provide feedback.

Is this some kind of provocation to bad mouth you guys, I'm resorting tired social media because you point blank refuse to resolve the matter, your actions speak volumes. Two years with proof, still sending me from Cape to Cairo I'm actually disgusted to say the least.