Nimble not following NCA credit act

I am writing to lodge a complaint regarding a prescribed debt that is still appearing on my credit report. The debt in question is a Wonga account that was originally contracted on October 30th, 2020, and was subsequently sold to Nimble on September 8th, 2021.

According to the information provided to me by a consultant at Nimble on July 18th, 2024, the debt should have prescribed on October 30th, 2023. Despite this, Nimble is still attempting to recover the debt, which is affecting my credit score. The consultant said she would send me am email with al the account information etc and did not do so,I have emailed two different consultants and till now my emails haven't even been acknowledged. This listing is preventing me from alot of things which is super annoying, I am going to complain to the credit ombudsman now as i have had enough of being ignored by this company