Nimble making up their own balances
My (always up to date) Edgars account was handed over to Nimble due to Edgars financial issues, and I immediately settled my small balance. I then received an email stating my balance was zero. I have just received an sms about not actioning my Edgars debt. What Edgars debt?! It was my ACCOUNT and it is settled. Clicking on the sms link shows me I now have a 72 cents balance.. For what? How did they calculate this amount? I have used their WhatsApp service and sent an email to query. I am not happy with being treated like someone with handed over arrears accounts. Warning bells.
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Replies (2)'s updateReviewer Update
10 Dec 2020, 17:17https://nationalgovernment.co.za/units/view/262/office-of-the-ombud-for-financial-services-providers-fais-ombud#:~:text=The%20objective%20of%20the%20FAIS,is%20equitable%20in%20all%20circumstances.
A suggestion to any people going through the same with this company.
A suggestion to any people going through the same with this company.
's update10 Dec 2020, 17:17
Reviewer Update
https://nationalgovernment.co.za/units/view/262/office-of-the-ombud-for-financial-services-providers-fais-ombud#:~:text=The%20objective%20of%20the%20FAIS,is%20equitable%20in%20all%20circumstances.
A suggestion to any people going through the same with this company.
A suggestion to any people going through the same with this company.
Nimble Group's replyOfficial
11 Dec 2020, 12:27Good day
We are unable to locate the spesific matter you are referring to .
please provide us with one of the below in order to assist.
Id number
Account reference no
Please contact us via email on tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
We are unable to locate the spesific matter you are referring to .
please provide us with one of the below in order to assist.
Id number
Account reference no
Please contact us via email on tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply11 Dec 2020, 12:27
Official
Good day
We are unable to locate the spesific matter you are referring to .
please provide us with one of the below in order to assist.
Id number
Account reference no
Please contact us via email on tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team
We are unable to locate the spesific matter you are referring to .
please provide us with one of the below in order to assist.
Id number
Account reference no
Please contact us via email on tcf @nimblegroup.co.za
Kind Regards
Ghaironessa Mosaval
Customer Care Team