Nimble Keeps Changing My Settlement Amounts After I Pay

I am extremely frustrated with the way Nimble is handling my accounts.

My Bradlows, Netstar and FinChoice accounts are all being handled by Nimble, and I have experienced serious problems with the settlement arrangements they gave me.

In particular, with my FinChoice account, I was contacted by Nimble and given a specific settlement amount. I agreed to the amount, and debit orders were then loaded for the agreed payments.

I made the payments as arranged, believing that I was paying the settlement amount that had been agreed with me.

However, I am now being told that I still owe money on the FinChoice account.

How can I be given a settlement amount, have debit orders loaded based on that arrangement, make the required payments, and then afterwards be told that I still owe additional money?

This is extremely frustrating and unfair.

The same type of issue has happened with my other accounts handled by Nimble, including Bradlows and Netstar. I have been contacted and given settlement amounts, I made payments based on the amounts provided to me, and I am now being told that further amounts are outstanding.

I have proof of my payments and all supporting documentation.