Nimble is the worst ever!

There was a case of ***** that was done in my name a few years ago that I wasn't aware about until recently. I contacted Nimble and they told me to send in the required documents to have the *****ulent loans removed as it was negatively affecting my credit score. I sent in the requested documents on the 11th March and up until today I have not had any feedback and I've sent in countless emails but get no response. I was sent 1 email 2 weeks ago saying I'll get feedback on 7 days, it's 15 days later and still no feedback. Their WhatsApp channel is even worse as the agents have no remorse or concern for us people who are being affected.