Nimble is running a ****a Shop

I paid My account on the 25th of October and homechoice sent me a statement i then shared the statement with Nimble, till date i have been receiving 10X calls a day and they don't make a note or update their tickets if they have a system that is but i keep explaining that i paid directly to homechoice and they respond saying the escalate this to their manager to sort this out after an hour i will receive a call again from Nimble imagine having to explain the same issu over and over again yerrrr guys please sign up for Zendesk or any system so that you can create tickets till date my payment hasn't been updated nor have i received a paid up letter their webchat and watsapp services are so helpless very useless one of nimble's agents even gave me her watsapp number i sent a statement to her and she just rep**** that she will escalate the matter thereafter she just blocked me haibo.