Nimble has not correctly updated my bureau record. It's been 9 Months now.

I settled an Edgars account in January 2023, but It still appears as 8 months in arrears everywhere I go. They gave me a Paid-Up Letter but the record is not correctly updated at the Bureau. Experian and TransUnion still show that I'm 8 months in arrears. I have been trying to call but my calls are never answered. Can nimble remove this negative listing off my name, please. I paid their money, I don't owe them anything. They need to remove this account from my record.