AR
Albert R

1 reviews | Active since May 2018

27 Jun 2023, 10:13

Nimble Group - inaccurate info - false listing on Credit Bureau

I keep receiving messages from Nimble Group stating i have 2x overdue accounts with Wonga and this has now been added as negative listing on my credit profile. Since end 2022 i have been trying to resolve this, Wonga keep telling me its a mistake and they have instructed Nimble to remove it and Nimble Group keep telling me they will request from Wonga if they need to remove it but the listings remain on my name. Not sure if anybody realises that you cannot have two accounts with Wonga... you need to settle the one before you can get another one... strange how i have a current one with Wonga but "apparently" i owe on 2x other Wonga accounts. Please get your communication in order as i email Wonga and Nimble Group on numerous occasions and still this inaccurate listing remains against my name.

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Replies (4)
Nimble Group
Nimble Group's reply27 Jun 2023, 11:06
Official
 Good day, 

Thank you for bringing this matter to our attention. 

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards 
Ilhaam Joubert

Customer Care Team 
AR
Albert R's update27 Jun 2023, 11:29
Reviewer Update
Thank you for contacting met Nimble Group. I will await the feedback as discussed telephonically so we can have this resolved.
AR
Albert R's update28 Jun 2023, 12:13
Reviewer Update
Wow Nimble. I am very pleased to say you guys contacted me, promised you will get back to me within 24 hours and you have actually done so. As per our conversation my statements were indeed correct and you have started with process to have all this incorrect details deleted from my credit profile.
thank you for actioning my query and for resolving. anybody and any company can make a mistake but it takes a company with service in mind to actually investigate and correct the mistakes and for that i commend you.
well done Nimble Group !!!
Nimble Group
Nimble Group's reply28 Jun 2023, 14:57
Official
Good Day Mr Richards,

We appreciate your kind words. I am glad to be of service.

Kind Regards 
Ilhaam Joubert

Customer Care Team