JS
JENNY S

1 reviews | Active since Sept 2021

22 Oct 2021, 08:56

NIMBLE GROUP

Please don't ever lend any monies from this company as you get no assistance from them with regards to any queries. I have been struggling for 3 months to get them to update my ITC records!

To date I am still waiting!

0
Replies (6)
Nimble Group
Nimble Group's reply22 Oct 2021, 10:51
Official
Good day,
Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards
Ilhaam Joubert

Customer Care Team
JS
JENNY S's update22 Oct 2021, 11:08
Reviewer Update
SO THEY SIMPLY ASK ME TO WAIT ANOTHER 60 DAYS!!!

I HAVE ALLREADY WAITED 3 MONTHS WHEN THIS SHOULD HAVE TAKEN 21 DAYS!

NOT GOOD ENOUGH!

ESCALATE AND RESOLVE THIS NOW!

Nimble Group
Nimble Group's reply22 Oct 2021, 14:40
Official
Good day,
Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards
Ilhaam Joubert

Customer Care Team
JS
JENNY S's update27 Oct 2021, 12:40
Reviewer Update
NO FEEDBACK YET! STILL WAITING!
ANOTHER WEEK!
Nimble Group
Nimble Group's reply28 Oct 2021, 08:01
Official
Good day,
Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards
Ilhaam Joubert

Customer Care Team
JS
JENNY S's update29 Oct 2021, 11:24
Reviewer Update
ANOTHER WEEK NO PROGRESS MADE!

SHOULD THIS NOT BE RESOLVED WITHIN THE NEXT 7 DAYS I WILL BE LOGGING A FORMAL COMPLAINT WITH THE NCA.

THANK YOU