KM
Kebabone M

1 reviews | Active since May 2019

02 Apr 2024, 16:23

NIMBLE GROUP AND HOMECHOICE ARE ****MERS

do have an account with homechoice however my sister has been paying it for me as i am not working- My sister has been making payments only to find out when the account has an outstanding balance of R500.00. February this year she pain R250 towards homechoice only to find out that she was suppose to pay Nimble group - another company associated with homechoice. She spoke to Zinzi Zama of Nimble group who gave account details- Now my sister paid R300 towards nimble group during March 2024 as she was given settlement amount of R260x2 montths but nimble group says the february payment doesnt reflect on their side as I paid homechoice. I tried to get hold of homechoice but unsucessful. I sent them call backs as per their website and they would call but as soon as i answer they drop the line. If homechoice update their associate which is nimble group I would be done with this account. Now nimble group says its my responsibility to make sure homechoice update them with the february payment even though i sent them a statement from homechoice that I got online that state that R250 was paid in February. Now I m sitting with an outstanding balance of R248.00 While homechoice has the R250 which they are refusing to update nimble group with. Homechoice and this nimble group are busy ****ming people of their hard earned money while clients are busy paying but records are not updated. I have decided to ask my sister to stop paying this account until someone correct their stupid mistakes and take accountability. I wont be paying any cent more that I have already paid and they can take me to lawyers for all I care because I m unemployed.

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Replies (1)
Nimble Group
Nimble Group's reply03 Apr 2024, 09:38
Official
 Good day, 
Thank you for bringing this matter to our attention. 

The matter will be investigated and our office will revert to you with feedback. 

The matter has been placed on hold to prevent further contact. 

Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Samira Isaacs

Customer Care Team