TM
Tshepo M
1 reviews | Active since Feb 2023
24 Apr 2026, 10:53
Nimble Group
A *****ulent account was opened at Ackermans without my knowledge and was handed over to Nimble Group. All documentation that was requested was sent to show that I didn't know about this account. To my surprise this issue has been sitting there for over a YEAR without anything happening to it.
CAN WE PLEASE GET THIS SORTED AND CLOSED. ITS AFFECTING MY CREDIT SCORE
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Replies (2)
Nimble Group's replyOfficial
04 May 2026, 10:31Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Nimble Group's reply04 May 2026, 10:31
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
TM
Tshepo M's updateReviewer Update
25 Aug 2026, 10:00I have been dealing with Teri Harley and responded that the account was not opened *****ulently. Which doesn't make sense to me , this is the response I sent to her
" Good day Teri,I am extremely disappointed with your response, which I find completely unacceptable.I went to the police station and provided the sworn affidavit you requested, confirming that this account was opened *****ulently. I do not shop at Ackermans and have never opened an account with them. Simply sending a brief refusal without providing evidence is not a resolution.Please clarify what investigation was actually conducted and provide answers to the following:
Since the above response was sent there's no reply and when I call I am told that I am unable to talk to her. Can you assist so I can get this sorted as my emails are been ignored and my calls same thing
" Good day Teri,I am extremely disappointed with your response, which I find completely unacceptable.I went to the police station and provided the sworn affidavit you requested, confirming that this account was opened *****ulently. I do not shop at Ackermans and have never opened an account with them. Simply sending a brief refusal without providing evidence is not a resolution.Please clarify what investigation was actually conducted and provide answers to the following:
- What proof do you have showing that I opened this account?
- Was this account opened online or in-store? If in-store, which branch was it, and is there CCTV footage? If online, what delivery address was used?
- What items were purchased on this account?
Since the above response was sent there's no reply and when I call I am told that I am unable to talk to her. Can you assist so I can get this sorted as my emails are been ignored and my calls same thing
TM
Tshepo M's update25 Aug 2026, 10:00
Reviewer Update
I have been dealing with Teri Harley and responded that the account was not opened *****ulently. Which doesn't make sense to me , this is the response I sent to her
" Good day Teri,I am extremely disappointed with your response, which I find completely unacceptable.I went to the police station and provided the sworn affidavit you requested, confirming that this account was opened *****ulently. I do not shop at Ackermans and have never opened an account with them. Simply sending a brief refusal without providing evidence is not a resolution.Please clarify what investigation was actually conducted and provide answers to the following:
Since the above response was sent there's no reply and when I call I am told that I am unable to talk to her. Can you assist so I can get this sorted as my emails are been ignored and my calls same thing
" Good day Teri,I am extremely disappointed with your response, which I find completely unacceptable.I went to the police station and provided the sworn affidavit you requested, confirming that this account was opened *****ulently. I do not shop at Ackermans and have never opened an account with them. Simply sending a brief refusal without providing evidence is not a resolution.Please clarify what investigation was actually conducted and provide answers to the following:
- What proof do you have showing that I opened this account?
- Was this account opened online or in-store? If in-store, which branch was it, and is there CCTV footage? If online, what delivery address was used?
- What items were purchased on this account?
Since the above response was sent there's no reply and when I call I am told that I am unable to talk to her. Can you assist so I can get this sorted as my emails are been ignored and my calls same thing