Nimble Credit Solutions is bad, please be warned!

My account was handed over to Nimble Credit Solutions by Fasta for a collection of an amount of R3054.76. I received a call from the Nimble Credit Solutions with a Fasta account, one of the agent who called me told me that I qualify for a 20% discount if I settle the loan before the 27th of October, and the amount will be R2746.47, I continued with the arrangements. The amount debited from my account was R2746.47 as per agreement. I called the Nimble Credit Solutions asking them for a settlement letter and the paid-up letter and they responded by saying it will take up to 5 or 7 working days and I have received any of them till today.

On Friday, 2024-11-01, I received an email from Fasta containing an outstanding balance of R724.91 due to my account, I quickly logged into my profile. I discovered that Nimble only allocated R2430.63 and there was a shortfall of R315.84 not accounted for. No settlement letter nor paid-up letter. I want a settlement letter and paid-up letter. It is my money.