TL
Tallulah Lamayé

1 reviews | Active since Mar 2019

12 Jul 2025, 20:31

Nimble Credit Solutions Ignoring My Emails – Still No Paid-Up Letter After Settlement

I am extremely disappointed with the service I’ve received from Nimble Credit Solutions.

I have settled my gym account in full, and despite numerous attempts to contact Nimble Credit Solutions for a paid-up letter, I have received no response. I have sent multiple emails following up, but they continue to ignore my messages.

To make matters worse, I am still receiving communication via email about an "outstanding balance", even though the account has already been paid. This is causing unnecessary stress and confusion, and I find it unacceptable that no one is taking accountability or assisting me with resolving this.

I expect Nimble to urgently respond to my emails, issue the paid-up letter, and stop all further communication regarding this so-called balance.

Please treat this as urgent and respond accordingly.

0
Replies (2)
Nimble Group
Nimble Group's reply14 Jul 2025, 09:41
Official
Good day,  

Thank you for bringing this matter to our attention. 

The matter will be investigated, and our office will revert to you with feedback. 

The matter has been placed on hold to prevent further contact. 

Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards, 

Teri Harley 


TL
Tallulah Lamayé's update21 Jul 2025, 19:31
Reviewer Update
Hi Terri,

Kindly note that I've still not received feedback on this escalation and the 24 hours have passed already.

I expect an urgent update on this!

Regards.