Nimble Collection Services not updating payment on Credit bureau!

It came to my attention that my account has not been paid for for the past 3 months. This is not the case as I have been making payments in-store on a regular basis.

Please may I ask as a matter of urgency that my profile gets updated by the 7th of March 2021, I was advised by the bureau that this can be done by then.

I spoke to Misha Adams today about my problem and she advised that she will escalate my matter to her manager and send me confirmation.

Nimble needs to be consistent in updating my profile because it has a negative impact on my overall credit profile.

I would appreciate an acknowledgment email from your guys.