Nimble - Clear score

Hi,

I hope you are well.

I have an Edgars account since before Covid, during Covid I had to try and make arrangements with Edgars to make small payments with no communication or statements received.

Fast forward I went into the store to swipe my card to make payments and I got notified that I no longer have an Edgars account and that its been sold off to Nimble Group. Ok Nimble starts calling me on "behalf" of Edgars to make arrangements, next move BOTH Edgars and Nimble reflected on my Clear Score.

I requested my ORIGINAL signed agreement back then when I opened my Edgars account and I am sure you are not allowed to POND me off to Nimble without any communication above all else the level of service I have gotten from Nimble regarding this matter is shocking!!

In the interim between trying to know what is happening as now Edgars DO NOT take account inquiries in store but also never answer their calls I had agreed to pay Nimble R100.00 of which I can but now they KEEP on marking me as unpaid account which is affecting my clearscore HIGHLY but the payment terms for repayment was accepted so why mark me as not paying?! I have all my receipts for these payments.

If I do not get my original signed account details when I opened my account or any feedback as to why I am being marked as UNPAID when I DO pay you and my payment terms I will have no other choice but to get a legal team, I have already made contact with the Ombudsman.

I urge you to urgently call me and have the supporting documents sent to me.