NIMBLE AGENTS LACK OF SERVICE & AGENTS ARROGENCE

Hello. In late December 2020 myself & my wife tried to purchase a property and we where flagged by the credit bureau to be bad payers (my wife in particular) because we have an account with Edgars that we had not paid since it was opened in 2018.

We then on the 10th of January went to Edgars in Soshanguve Crossing (Pretoria) to dispute this. We were there assisted by a lady by the name of Mandisa, who phoned their accounts section to tell them that we were disputing this account. She then told us their accounts section needs an affidavit and my wife's ID copy so that she can submit them to launch an investigation; she told us that the turn around time for the query to be concluded will be 14 days. The following day on the 12th we brought to the store the required Affidavit and ID copy and told that they will submit and we will get feedback before the said 14 day turnaround time. We then left and expected to get a call within the turnaround time.

On the 27th of January we came back to the store to get a letter of some sort that we can send to the bank so that they can now approve our property. We once again found the lady that was assisting us all along, Mandisa. She called what we were told are the people who where dealing with our dispute, that being NIMBLE. She spoke to someone named Mandla Myeza from NIMBLE. He then told Mandisa that his system shows that my wife's account was a ********** account but he does not have the affidavit & ID copy (of my wife) from the store and that they should be sent again to him so that he can start processing our query. Because when he was speaking to Mandisa it was on speaker phone, I then requested to speak to him.

I then spoke to him to say that we have a property which was being held (on hold to be sold) for 14 day so that Edgars could issue us a letter to say my wife does not and has never opened an Edgars account. He said that there is nothing he can do and that the store must just send him the documents for him to start the process. He said that Edgars was sold and all that technical terms and I told him that we are not going to lose a property because of them and that I was not happy since i has told that in 14 days our dispute will be sorted. He without consideration continued to say there was nothing he can do. I told him he must come up with another solution to this and that what he was telling me did not assist in us buying the property we want & it not being sold off to someone else; but to be told there was nothing he can do. I asked what will be the turnaround time for the query since he is going to start it again and was told that he does not know. I asked to speak to his supervisor and was told that I cannot speak to her but instead he will e-mail her my query and she will come back to me. Till now end of business day we have not been contacted.

We have a property we want to buy from late December and we asked for the resolution to this Edgars account and were only 14 days to resolve it but we are unable to get the query resolved and are going to lose this property for an account we never opened and the incompetence of the people from Edgars and NIMBLE.

We were never assisted or given