BL
BILLY L

1 reviews | Active since Sept 2021

21 Sept 2021, 11:35

NIMBLE

I have paid on time every month but because of some kind of miscommunication I am now labelled a slow payer and I that I don't pay on time. When I did enquire about this I was told SORRY there is nothing they can do and in a year or two my credit score should improve........... This is not good enough I am blocked because of this I cant even open a Truworths account!! secondly the constant phone calls to open a debit order for the instalments to go off is very tiresome and the operator seems to think they can hold you to ransom by saying if you have a debit order the phone calls will stop. Speaking to an operator is also tiresome they sound like they are following a script and have no real answers

0
Replies (5)
Nimble Group
Nimble Group's reply21 Sept 2021, 14:24
Official
Good day,

Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind regards
Ilhaam Joubert

Customer Care Team
BL
BILLY L's update27 Sept 2021, 07:37
Reviewer Update
21st September I was told I would be gettin a reply shortly...........stil waiting....... is this a ploy or tactic to make you think they are going to help or is it for another reason and time goes on and my "bad" credit score remains the same ..........
Nimble Group
Nimble Group's reply27 Sept 2021, 14:29
Official
Good day,

Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind regards
Ilhaam Joubert

Customer Care Team
BL
BILLY L's update29 Sept 2021, 12:10
Reviewer Update
Automated reply......
Still waiting for a human to contact me
BL
BILLY L's update18 Oct 2021, 11:45
Reviewer Update
Still no satisfaction after lengthy e-mails explaining my plight, all I get is "thank you for your response" and a link to the Nimble app which is not what i need ....

And still no phone call from them .... ***