KM
Kgalalelo M

1 reviews | Active since Aug 2023

07 Jun 2022, 11:18

NIBLE COLLECTION

I received a call from Nimble Collection regarding the loan that I have with Standard bank. At the moment i am not able to pay my loan skipped a month already , I received numerous calls from consultants that were so rude and not giving options on how to handle my matter . Today I spoke to lady called Ryliea from Nimble collections she explained in detail the consequences of staying behind with payments and that in the meantime I can arrange and pay acknowledgement of debt. She really schooled me . We need consultants like her, we are really stressed as clients and do not need more stress as we acknowledge that we have debts and will not run away. BIG UP TO THE SERVICE RECEIVED FROM RYLIEA!!

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Replies (1)
Nimble Group
Nimble Group's reply07 Jun 2022, 12:34
Official
Good day

Thank you for taking the time to discuss your frustrations and concerns with regards to your interaction with our organization.

Please accept our sincere apology for the lack of service encountered, we strive to provide service of the highest quality at all times and regret when we do not meet our client’s needs and expectations.

We would like to take the time to thank you for the positive feedback regarding the service you received this morning.

Should you require any additional assistance, please direct all for our attention to tcf @ nimblegroup.co.za

Kind Regards

Ghaironessa Mosaval
Customer Care Team