1 reviews | Active since Dec 2017
Money requested for account paid up with Autopage and device fee which was never made known to me.
In Feb 2017 I received a call from Nimble Group informing me about monies owed to Autopage.I advised the agent (Mercia V) that I had paid up this account in full when handed over to Vodacom.I then provided proof of payment and received no further response.I then get a call today asking for payment again , again I advise this is paid up and I feel this is now harrasment.I email everyone I can regarding the payment made only to get a response from Colin informing me its for a device fee.Worse I get a copy and paste "statement" and not an actual physical document showing this.According to Colin I still had 5 months left to pay for my device.I paid this account in 2016 and closed it off why was I not alerted to this so called device fee.Also I do not recall been told that I would have to pay a device fee I want proof of this.Everything was handed over to Vodacom why then is Autopage asking for money for a device surely when I paid Vodacom my subscription fees the device was included in this amount my contract stated R249 a month which I duly paid to vodacom until the end.I have had contracts before and I have never been requested to pay for the device fee separately after the contract is finished.This make no sense.
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Regards,
Customer Care Team
Thank you for raising your and concerns with us.
The matter has been escalated to the relevant department and will be resolved.
Please feel free to contact us by means of the following:
Telephone: ***
Email: ***
Regards,
Customer Care Team
