MISLEADING INFORMATION, INCONSISTENT ACCOUNT BALANCES & DISRESPECTFUL SERVICE

I have never dealt with such an unprofessional debt collection agency in my life.

On the 9th of February, I was contacted via WhatsApp and advised that I had an outstanding account of R2612,47. I was then told there was a 35% settlement discount, bringing the total to R1698,10. However, when I requested a settlement letter, the amount reflected was R2035 which already raised serious concerns about accuracy and transparency.

The agent handling my account, Lwazi, assured me not to worry and claimed I would receive a paid-up letter after payment. This was extremely misleading and unprofessional. I made it clear that I would not make any payment without receiving the correct settlement figure in writing. After that, no one bothered to follow up or resolve the issue.

Now, out of nowhere, I am being told the same account is R3131,28. How does an amount increase so drastically when the matter was never resolved in the first place?

To make matters worse, when I spoke to another agent, Gandre, I was met with shocking disrespect. When I asked for my matter to be escalated, I could hear someone in the background laughing and making comments about wanting to go home and how there was little commission to be made from my account even saying I was wasting their time.

This is beyond unacceptable. It is unprofessional, *********, and completely unacceptable behaviour from a company that is supposed to handle people’s financial matters with integrity and respect.

I expect this matter to be urgently investigated, corrected, and resolved with immediate effect. I also expect a formal explanation for the inconsistent balances and the conduct of your staff.

Is this really how you treat customers?