****ming people of their money

I previously queries my account with Nimble collections services that was probably almost a year ago they have explained why my the outstanding amount was not decreasing, because 1. interest is being charge as I am paying less then R250 and they have asked me to pay R250 so that I will not be shared interest. 2. I did not make a debit order arrangement and that is why interest is being added onto my account.

I have informed them that they cannot force the clients to create a debit order as it is an inconvenience for me and that I will ensure that I make a payment every month, which I have been doing. the last statement I have received from Nimble group or Edgars was in April 2022 after I have complained and asked for a statement. Ever since I have ensured that payment is made on a monthly basis and to date there has not been a decrease in my outstanding amount and I need to find this out when i do credit enquiries. Can I ask you to please provide me with a detailed statement of each and every single payment I have made. According to my records I have paid since April 2022 to date an amount of R2400 and to my surprise the outstanding amount remains R7000 odd that was I queried last year already. Can you please fix my account and stop ****ming people of their money.