Made to pay more that the settlement arrangement

I am beyond frustrated, I contacted Nimble via their WhatsApp platform enquiring about the settlement qoute, I then sent them to the company that is settling my debts. To my surprise, on Monday the settlement amounts have changed and gone up. The company paid the amounts (I still need to pay back the company) when I contacted Nimble to check why has the amount changed they just told me the arrangement was not captured due to their system error and there's no refund due to me.

I have all the proof in the WhatsApp chats and confirmations that the arrangement has been captured. Your payment arrangement for the **Discounted One-Time Settlement** has been successfully captured! Here are the details: - **Amount:** R2934.49 - **Due Date:** 2025-11-30 - **Payment Method:** EFT **Payment Details:** - **Bank:** Standard Bank - **Account Type:** Cheque - **Account Number:** *** - **Reference:** 12WFS05151 If you have any questions or need further assistance, feel free to ask! Your payment arrangement for the **Discounted One-Time Settlement** has been successfully captured! Here are the details: - **Amount:** R1391.48 - **Due Date:** 2025-11-30 - **Payment Method:** EFT **Payment Details:** - **Bank:** Standard Bank - **Account Type:** Cheque - **Account Number:** *** - **Reference:** 15MR25935 If you have any questions or need further assistance, feel free to ask! Unfortunately, the offer is valid for payment received within 35 days from today, and I cannot extend the validity period. However, you can still make the payment on the 5th of December, as it falls within the 35-day window.

If you have any other questions or need further assistance, please let me know!

I honestly believe they are ****** and I will escalate this further with the Consumer ombudsman.