Lack of service to clients after they get money

You are unprofessional over phone calls you sound like you really care what your clients ask but oh my word you quickly on emails if we own you but lack of professional support when someone want their paid up letter for 8mths I battle to get that from nimble credit and then they tell me it's finchoice why all of sudden after finchoice ask for paid up letter then you could provided it you show your true company colours just get paid to awnser calls and make some excuses why you never send paid up letter enjoy stepping over clients