Lack of accountability, service ,unwillingness

I am writing to formally express my deep dissatisfaction with the service I have received from Nimbal Group. My experience has highlighted not only a serious lack of accountability within your organization but also an apparent unwillingness to engage constructively when clear evidence is presented.

Despite providing comprehensive proof—reviewed not only by myself but also by my attorney and several other independent parties—that my account has been overpaid, my repeated attempts to seek acknowledgment and resolution have been ignored. More than five individuals have examined the payment records and unanimously agree that Nimbal is at fault. Yet, your team has failed to address the issue, and instead, continues to close my support tickets without any meaningful response—often with nothing more than a WhatsApp message stating the case is closed.

It has become evident that staff members are either unwilling or afraid to admit fault, possibly out of fear for their job security. This refusal to take responsibility or to engage in constructive dialogue is not only frustrating but completely unprofessional.

I strongly urge anyone dealing with Nimbal to make a point of recording the name of the person they are communicating with, as accountability appears to be deliberately avoided. The lack of transparency and the disregard for customer concerns reflects a wider systemic issue—one that contributes to the growing mistrust in service providers and institutions alike.

I expect this matter to be escalated and reviewed by someone with the authority to act appropriately. I further request a formal written response addressing the overpayment, including confirmation that it has been reviewed accurately and steps toward a refund or resolution.

If I continue to be ignored, I will have no choice but to escalate this issue publicly and through all available legal and consumer protection channels.