TD
Tshepiso D
1 reviews | Active since Oct 2021
24 Oct 2021, 21:49
ITC update and paid up letter!
I had an Edcon account which was handed over to Nimble group as the company was changing ownership. I have fully paid up the account and still have not received a payment letter after several calls to their call centre. My ITC profile shows as though I have been missing payments all these months as well, which is not true. ALL I WANT IS FOR MY ITC TO BE UPDATED ACCORDINGLY AND A PAID UP LETTER… how difficult can this be?
Helpful (0)
Replies (2)0
Replies (2)
Nimble Group's replyOfficial
25 Oct 2021, 08:28Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Nimble Group's reply25 Oct 2021, 08:28
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
TD
Tshepiso D's updateReviewer Update
27 Oct 2021, 21:373 days later and still no response as per your communication above? Does this mean you just don’t care?
TD
Tshepiso D's update27 Oct 2021, 21:37
Reviewer Update
3 days later and still no response as per your communication above? Does this mean you just don’t care?