1 reviews | Active since Sept 2024
ISSUES
Good day.
I hope all is well with you.
I have explained this to 4 different consultants, and I would really like to get to the bottom of this. I was on debt busters from November 2022, I had been continuously making payments which they distributed to Wonga. In July 26th I communicated with Jeremiah from Nible I explained to him that I would like to pay the outstanding amount, that was not R800 it was less. I then emailed him the statement from Debt Busters, which he reconned with his supervisor and agreed that it was less, it was in fact R 195 outstanding (i have screenshots of this conversation) I then requested the settlement letter beginning of August, and he said he would send it.
till date, there has been no settlement letter sent. I need help from someone to review this and I am happy to pay the R 195 in this month, as this is the only outstanding payment keeping me from getting full clearance at Experian. I have sent a full email with attachments to Rhulani Makgaleka.
Please can you someone contact me at 4:30 today, to get to the bottom of this.
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Samira Isaacs
Customer Care Team
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Samira Isaacs
Customer Care Team
