NM
Ntokozo M

1 reviews | Active since Sept 2019

10 Mar 2021, 12:12

Irritated with Nimble

I had an Edgars account that I was owing. I paid the account in full last year December 2020 and I received a paid up letter.

Nimble just sent me another statement with R311 to pay. Why must I pay that amount?

I am in the process of improve my credit score and I do not need this. I have made several calls today and the consultants were rude and they kept giving me different numbers to call.

Please assist,

Kind regards, Miss Mazibuko

0
Replies (5)
Nimble Group
Nimble Group's reply10 Mar 2021, 14:17
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team

NM
Ntokozo M's update30 Mar 2021, 07:47
Reviewer Update
Good day,

Thank you for the prompt response, the case has been resolved
NM
Ntokozo M's update07 Apr 2021, 10:43
Reviewer Update
Good day,

Nimble has been added on my credit report as a new account, with the balance that I was enquiring about, why is that?

I thought this was resolved
NM
Ntokozo M's update10 May 2021, 09:13
Reviewer Update
Good day,

Now I do not know whether I should open a case or what against nimble. I thought this was resolved and closed out. All of a sudden on my credit report I see a R1 that is two months overdue and at that moment, I was applying for car finance, I did not understand why I was rejected until I had to check my credit records and nimble has a R1 for two months default.

Please tell me HOW THE HELL CAN I OWE A R1 BUT NO STATEMENTS RECEIVED. NIMBLE IS MESSING UP WITH MY PROFILE BIG TIME AND I WILL NOT TOLERATE THIS.

I called them immediately on Friday the 7th, 2021 to ask why is there a R1. The consultant responded by stating that there is nothing on their side and I am not owing and Transunion might have not updated my profile properly.

I called Transunion and they stated that Nimble did not sent them an update therefore I must send a dispute. A dispute has been opened where I send through the paid up letter.
Nimble Group
Nimble Group's reply11 May 2021, 10:17
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team