PC
Pauline C

1 reviews | Active since May 2020

18 Jun 2024, 15:31

IRRITATED

On the 24/4/24 I received a telephonic call from Nimble and spoke to Nosiphwe regarding an Edgars Account that was in arrears that I apparently owed money on. To my horror, the account was opened using a copy of my ID in 2021 during lockdown. I was advised that I must email them a copy of my ID, with 6 signatures and an Affidavit stating that I did not open the account which I did on the same day. I have since been given a reference number but I get phoned weekly by Nimble asking me to settle the account and each by a different agent working there. Do their systems not cater for making notes on their system stating that there is an ongoing enquiry and this is ***** case? Please STOP phoning me and sort the matter out, I am waiting for copies of the contract that was signed and also copies of the slips where and when the purchases were made. Untill then, stop harrassing me and wasting my time.

0
Replies (1)
Nimble Group
Nimble Group's reply21 Jun 2024, 13:42
Official
Good day, 
Thank you for bringing this matter to our attention. 

The matter will be investigated, and our office will revert to you with feedback. 

The matter has been placed on hold to prevent further contact. 

Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Michael Bruintjies

Customer Care Team