******ion

I received a settlement amount and paid it in full before the due date mid February. However, I am still receiving calls and messages about R130 something that is outstanding which is bizarre to me because I paid the exact amount I was told to pay. I was then informed that this is interest that was charged when I didn't settle my account which is false because I was told the quoted settlement fee was to be paid by the end of Feb and I made the payment mid Feb and sent through POP via email.

When I follow up, I keep getting told that the matter has been escalated and no one ever comes back to me but the calls wanting the amount keep coming. I will not be paying the interest that you charged after the account was settled. What is stopping you from randomly charging me interest going forward? Your agents didn't update the account after I sent through the POP, it is not my fault.

Looking forward to receiving feedback that you have updated everything on your end and no calls going forward.