MM
Madika M
1 reviews | Active since May 2017
20 Aug 2026, 12:56
Injust increase on settlement qoute
I requested a settlement letter on my account with Nimble and it was provided to me. The next day when I was ready to make a payment the amount had increased by R860, I have 2 account with them, 1 didnt increase overnight and 1 account increased and I am requesting the increase in paper they insist that an agent can call to explain. I requested the justification for the increase on email so that I can also escalate and investigate everything. I will not have access to the telephonic conversation and I want an email for references and legal purposes
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Madika M's updateReviewer Update
20 Aug 2026, 13:00I am requesting a detailed statement from the time the account was handed over to date. There are amounts added onto the statement and they are noted as 'other' please be transparent in your dealings and forward me your agreement with woolworths that justifies those increases
MM
Madika M's update20 Aug 2026, 13:00
Reviewer Update
I am requesting a detailed statement from the time the account was handed over to date. There are amounts added onto the statement and they are noted as 'other' please be transparent in your dealings and forward me your agreement with woolworths that justifies those increases
Nimble Group's replyOfficial
26 Aug 2026, 07:16Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Nimble Group's reply26 Aug 2026, 07:16
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Customer Care Team