Inefficiency

<p>I settled my Vodacom account in full on 29/3/2016 and only received my settlement letter on the 3/5/2016 emailed by Geraldine Makube and signed by Thozama Mbuyelani. I checked my credit profile and sent an email with the copy of the settlement letter to Geraldine on the 18/9/2016 and they have not removed the debt from my name nor have they had the courtesy to respond to my email to this day. I cannot get a personal loan for a family emergency that has arose. I want to know what compensation am I going to get for their disrespectful inefficiency? Nothing!!!!! They can phone you ten thousand times, add ten thousand percent interest but can't show an ounce of respect back to you. </p>