DF
Delman F

1 reviews | Active since Jun 2019

01 Jul 2021, 08:30

INCORRECT CREDIT BUREAU RECORD

I had been a Jet Stores account holder for a number of years. With the break up of Edcon my account was passed on to Nimble for collection. Payment arrangements with Nimble were duly made. My account is paid regularly. However on checking my credit record with Experian I noticed that both the Jet account as well as the Nimble account is reflected. And because the account is paid to Nimble, the Jet account reflects as missed payments which in turn negatively affects my credit record. I have taken up the issue with Nimble who state that they are unable to correct the situation. This after the account was passed on to them. This situation is unacceptable as the matter should be resolved between Nimble and Jet with the credit bureau being informed accordingly. The credit bureau states that the account must be corrected by the company who has the account.

0
Replies (2)
Nimble Group
Nimble Group's reply01 Jul 2021, 10:59
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team

DF
Delman F's update01 Jul 2021, 11:22
Reviewer Update
Thank you for the response. The solution to the problem to remove the Jet account from my record with the credit bureau.