Incorrect balances

Good day

I have called you guys a few times already regarding my account. My bank account is debited timeously on a monthly basis, however when the account is being updated to the credit bureau it is being updated incorrectly. I have queried this and was told that it was logged but I never got feedback regarding my account. Nobody responds to the emails sent to your mailbox, neither does consultants return calls after advising that they will. Consultants never put you through to the accounts department and also can’t assist you with queries regarding the update to the credit bureau. My account is being updated as per my total balance due and not the instalment due, this leads to the credit rating reading too much short term debt on my credit report. I am extremely frustrated with the nimble group as this has been going on for a few months now. I’m unable to obtain any credit for anything due to this.