***********, Incapable or unable - Not sure what fits ,

Good day,

After numerous emails and phone calls as well supplying the history of the situation your still call and SMSs me everyday.

I have not received feedback after the numerous emails I have sent as advised previously I will be escalating the matter

Your customer service is pathetic, your team seems to be trained not to listen.

I'm not sure if you know the process to follow once a query is logged on an account.