*********** and unprofessional

I have been trying to get them to debit the correct discount amount but all i received was bad service from all the agents i have spoken to. On Thursday I spoke to a Mikaela Daniels who promised to call after speaking to her manager but she did not do that and she didn't even call, i even went to the extent that i would call and request for her, little did i know that they cannot transfer calls to each other and she also did not advise of such. Then i had to call on Friday and the lady that was assisting said she had to refer to her manager again so this clearly means my time and airtime went down the drain when i spoke to Mikaela on Thursday, unfortunately the call cut off but still the agent did not call back to give me feedback. I had to call again and spoke to a guy named Themba Eleni who then confirmed the notes on the system saying the matter has been referred to some other person. He also promised to call but he didn't which brings me to this platform due the bad service i have received since the initial email of the 13/07/2021 regarding a discount and my discount is expiring month end of July. Nimble group employees have no regard for clients when clients are willing to make payments for discounts they give you the run around, but if you can't answer their calls they'll harass you with calls like crazy. The service is so poor that i sent an email on the 13/07/2021 regarding the discount and they only rep**** after 7 days (20/07/2021) on the date of the debit order and now they are sending me from pillar to post regarding the remainder of the discount amount and they expect me to pay for their incompetence by paying an extra R400 which is unfair business practice. I need this matter attended to before month end.