incompentent horrible service

i settled my Absa accound in august 2020 and i only got my paid up letter from Mikayla Elliot yesterday when i called them more than ten times and the consultants were rude,others even hung up on me while i was raising my concerns .the worst thing is that my account is still not closed and absa even handed it over to another company but nimble collections advised me that it was closed yesterday and i should check after 41 days !!!!!!