Immediate Intervention Required: Senior Citizen Harassment Case

I am writing to express my grave concern regarding the persistent and mistaken harassment of my 79-year-old father by Nimble since 2020. Despite repeated clarifications and assurances from a representative, Craig P., that my father’s details would be removed from their system, the issue remains unresolved.

The individual in question, associated with the Standard Bank Credit Card Account, shares only the same initials as my father but is significantly younger and resides in a different province. It has been made clear to Nimble that my father is not the account holder, yet he continues to receive bank statements and endures unwarranted contact.

This relentless pursuit has caused considerable distress and anxiety for my father, who now faces each day with apprehension due to Nimble’s actions. Nimble Group must rectify this situation immediately by ceasing all communication with my father and ensuring his details are permanently and correctly removed from their database.

We expect a prompt resolution to this matter and a formal acknowledgement of the error and the undue stress it has caused. Failure to address this issue satisfactorily may compel us to seek legal counsel to protect my father’s rights and well-being.