JM
Jan M

1 reviews | Active since Dec 2010

21 Dec 2020, 16:19

******* bullying collection tactics

Before Edgars closed my wife was informed that she needed a new card. Subsequently she was contacted by the Nimble group and informed that she owed them just over r 130 for the card. After some discussion we paid that fee (10th november0, and this was acknowledged as a final settlement. She, however, keeps on getting threatening SMS's telling her she is overdue for e R 50 payment, and this needs to be done or else she will to pay extra fees and interest. One arrive today (21st December). I phoned the group and spoke to Nondumiso Ndlovu who conformed there was a zero balance. when asked why the threatening SMS's kept on being sent she told me that they were system generated and were done 'long ago'. She has no power (and actually no interest) in stopping these (basically not her problem). This is *******, bullying collection tactics.

0
Replies (1)
Nimble Group
Nimble Group's reply22 Dec 2020, 10:37
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team