If you listen to me, you will track down the person who you are trying to find.

This company really needs to teach their call center agents to listen. I have explained at least 10 times how to get hold of my brother. He HAS changed his cell number, but I cant give it. But I tell them to google for the number of his employer (which sadly, I dont know either - but he DOES work there) and then I tell them that the receptionist will be able to give his new number. We go through this at least every 3rd day. This morning, I managed to get the name of the collections company, but not the name of the person calling. Because half way through me trying to help them, they end the call (how rude!!) I am sure most of them log the call as in-cooperative, because obviously they get scored on the number of calls they make, and certainly not on how successful they actually are at getting hold of people and getting further than just making a call. A supervisor is welcome to call me back, so that they can finally get beyond calling me, the relative.