I WANT MY SETTLEMENT LETTER

This company is by far the worst business to handle peoples accounts. I don't know how capitec even selected them for collections. I have been waiting for my settlement letter since December 2021 after they contacted me for a loan I had. I managed to make a payment and now, it's been 7 months and there is no communication from them. They don't return back after a complaint is made, when you call, the agents leave notes and say they will liase with capitec but no one ever does that. Please investigate this because I am tired of waiting and don't want anything to do with Nimble anymore.