I want my money back.

A short background; I had a rental vehicle which got a tyre puncture and there was an error on part of the rental agency, Tempest, which resulted in my account ending up in the hands of Nimble Group.

The first time Nimble Group called me about my "debt" was before 7am sometime around September last year, I remember. It sounds petty but there's something wrong with businesses calling people outside of working hours. In this conversation, I explained my confusion around the matter of a deposit I hadn't received back from Tempest and asked they look into it.

After going to the Tempest branch to try clear the matter up, Nimble was on the phone harassing me again soon after.

After over 8 months of harassment, and no help, from either Tempest or the Nimble Group; with advice I decided to pay the amount I was being harassed over just to curtail the harassment while still trying to resolve the issue of the deposit that Tempest, by now, had twice confirmed I was actually owed.

Even after paying the "debt" off, I still received an SMS from Nimble Group telling me that my account had been handed over to Norman Bisset attorneys. I called them and was told, by the girl I was dealing with (her name was Ntokozo), that there was still R50 outstanding but they would do me a favour (???) and write it off instead of blacklisting me!

Very soon after this, Tempest paid me back the money that I'd actually been owed all along. After querying them on the payment, they told me the following:

"Kindly note that our finance department has already the refund as per my previous mail on the 22/05/2018.

The force charge was incorrectly loaded as the branch was unable to provide reasons as to the miscellaneous charge- so please ignore the false charged loaded."

To explain. It means I, as I had always been saying, had never owed Tempest money to begin with. On the contrary, I was the one who was owed and so the months of harassment I received from your business, and the money I paid you, were based on an administrative error on part of Tempest.

Could I please have MY money refunded to me as a matter of urgency. I also want reassurance that my credit report was not tampered with by Nimble Group.

That this kind of thing can happen and one can get close to being blacklisted is sickening. That not a single soul in Nimble Group was willing to look into my matter and kept harassing me and adding charges to my "debt" is disgusting.

The least I demand is my money back, an enormous apology as well as reassurance that my credit report was not affected by this incident.