i need my paid up letter

<p>i had a vodacom with vodacom an it was handed over to nimble ,i was called almost everyday by the lady called Mathema Mashabela who even send me the statements of the account,i settled the account and she promised to send a paid up letter,which up to date she still hanst sent it and my details still not update with cerdit bereus ,i called nimble to find out why is the letter taking long ,as i was told it will take 7 to 21 working days ,which by then had already passed,i calle them to enquire about the letter an i was told no one requested the letter ,they do not have a record of the letter on the system,and to my suprise i cannot seem to find the person who promised me that letter anymore,i was told a request has been logged in an i must wait for another 7 to 21 working days,and today when i check again,im told they will look if my account is paid up an give details to admin people as they have already nocked off,what could holding up a paid up letter to take this long ?</p>