KS
Karlien S
1 reviews | Active since Aug 2016
02 May 2025, 08:47
I don’t even have words..
I have been trying to settle an account with them for over 2 weeks now as I am trying to buy a car and they are holding me up. The final debit order went off and I asked for a paid up letter as I urgently need it and then I am told I need to wait 7 working days, this wasn’t communicated to me. I specifically asked if I can get a paid up letter and the answer was “ once the debit order goes off contact us to request one”. I need this letter urgently, I can’t wait 7 working days
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Replies (2)
Nimble Group's replyOfficial
02 May 2025, 09:38 Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Nimble Group's reply02 May 2025, 09:38
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
KS
Karlien S's updateReviewer Update
06 May 2025, 12:59I am still waiting for an update on the paid up letter. I don’t understand what the hold up is? Received an sms that Capitec received the money you paid to them and the account has been removed from my banking app… what’s the hold up on your side? Guess it doesn’t help telling you I need this letter very urgently
KS
Karlien S's update06 May 2025, 12:59
Reviewer Update
I am still waiting for an update on the paid up letter. I don’t understand what the hold up is? Received an sms that Capitec received the money you paid to them and the account has been removed from my banking app… what’s the hold up on your side? Guess it doesn’t help telling you I need this letter very urgently