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Phelokazi M
1 reviews | Active since Jan 2019
28 Feb 2022, 13:23
I called and set up a payment plan end pf Jan cause i was having financial problems i asked them not to take money from my account ill settle account end of Feb they did they opposit took money 1st week of Feb theu took R400 when i check the nimble app us
I called and set up a payment plan end pf Jan cause i was having financial problems i asked them not to take money from my account ill settle account end of Feb they did they opposit took money 1st week of Feb theu took R400 when i check the nimble app useless just like them app said balance is R1.900 something then i was like okay i wont reverse im sire end of Feb they will take R1.9k now they took R2.208 fhey never called to set up somethimg else now i called nimble agent was an ambassador for nimble came with every excuse under the sun it was like i was speaking to a wall no listening to my side throughout the call im so disgusted by them
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Replies (1)Nimble Group's replyOfficial
01 Mar 2022, 10:34Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Kind regards
Ilhaam Joubert
Customer Care Team
Nimble Group's reply01 Mar 2022, 10:34
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Kind regards
Ilhaam Joubert
Customer Care Team
