Horrible service delivery! The worst!

I have had one of the worst experiences in my life with Nimble, after constant calls from them to pay of my Edgars account I finally made an effort to save up and pay it off. To my amazement once I paid of the account in January, and was promised that I would be taken off ITC , that is not the case. This collection company and their agents are horrible when it comes to that request. I’ve tried phoning numerous times and this is really annoying to say the least. Now it’s August and still no resolve. I am really disheartened by the lack of customer service at this company. I have no other option but to advise my lawyer who can assist. I will not rest until my voice is heard. My ITC is in ruins because of something I have paid for over 6 months ago. Working in the services sector I’m really appalled to say the least.!!!’n